Policies:

Covid-19 Client Consent Massage/bodywork involves maintained touch and close physical proximity over an extended period of time. While we follow strict hygiene practices recommended by the CDC, there may be an elevated risk of disease transmission, including COVID-19. Please notify us of any symptoms or direct contact with anyone displaying symptoms of COVID-19. We commit to communicating our overall health and ask that clients do the same to decrease the spread of COVID-19.

As a matter of public health safety, masks are required in the treatment room at all times. This is to help protect people with weak immune systems who are at high risk of contracting illnesses. Your massage therapist will also wear gloves as an added precaution. Due to the continued spread of COVID-19, we unfortunately cannot offer treatment to those who are unable to meet these guidelines. Thank you for respecting these measures, and for doing your part to keep our community safe.      

Sickness Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. (e.g. cold, flu, lice, etc.) We ask clients to wait at least two weeks after illness before scheduling an appointment. Thank you for your cooperation.

Tardiness Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please allow for extra time before your first session to fill out the necessary paperwork. Please be on time to your scheduled appointment.                       

Cancellation 24 hour notice is required for ALL canceled appointments to ensure availability to other clients. If you are unable to give 24 hour notice prior to your session due to illness, please notify us as soon as possible. The sooner you are rescheduled, the sooner you will feel better!

Missed Appointments/"No Shows" Because mistakes happen we will do our best to fit you in the same day as your scheduled appointment. We ask all clients to contact Healing Lotus Massage within 24 hours of your scheduled time.You may be charged a "Cancellation Fee" to cover our daily costs. A client is considered a "No Show" 24 hours after a scheduled appointment without an attempt to contact Healing Lotus Massage. "No Show" clients will be asked to prepay for any future appointments to continue receiving services.

Gift Card/eGift Card Purchases don't expire. They are valid for goods and services with Healing Lotus Massage. They may not be exchanged or redeemed for cash. Lost or stolen gift cards cannot be replaced. For questions please contact us directly.

"Seeing the mud around a lotus is pessimism. Seeing a lotus in the mud is optimism."